PLEDGE DRIVE CUSTOMER SERVICE PROCESSOR

Seasonal opportunity taking incoming pledge drive calls for PBS, NPR, Wounded Warrior, St Jude, ASPCA, and various other non-profit agencies. You will take calls from persons who have already decided to call in to make a donation.  Call Center Experience Required.

As a Pledge Drive Customer Service Processor you will provide the following tasks:

  • Read script verbatim.
  • Assist callers with information about and making their donation to their chosen non-profit agency.
  • Provide outstanding customer service.
  • Enter customer and pledge information correctly.

Required Equipment

  • Windows based PC with anti-malware security
  • 2 GB minimum RAM
  • CPU (Intel or AMD) 2 GHz processor (or equivalent)
  • Monitor resolution of 1280 x 720 (720p) or greater
  • Internet Explorer 10 or higher
  • Internet speed with a minimum bandwidth of 512k upload adn 1.5 mbps download (or greater).
  • Landline telephone (excludes Magic Jack, Skype, X-Lit or any other softphone, cell phone, cordless phones or cordless headset.

Company hours of operation (subject to change based on client needs): 24 hours a day, 7 days a week during pledge seasons.

Heaviest Call Volume:  January, March, June, August, October, November &  December.

Required Certification:
Background check & client certification course $50 (subject to change) lasting approximately 14 days. Certification is 100% online.

Service Revenue: $0.18 – $0.35 per talk minute (average $8-$10 per hour).

Email Resume To:  karena@warkry.com

**Opportunity not available to residents of Delaware, Massachusetts, Louisiana, W Virginia, Wyoming, Vermont, California or S Dakota. Washington residents are welcome if you are military affiliated only.

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